Refund policy

Refund and Return Policy

Right of Withdrawal (EU Customers)

If you are a customer located in the European Union, you have the right to cancel your order and request a return within 14 days of receiving your purchase, in accordance with applicable EU consumer protection laws.

To request a return, please contact us within 14 days of delivery and provide your order details. Items must be returned unused, undamaged, and in their original packaging.

Return Conditions

To be eligible for a return:

The product must be in its original condition.
The product must not have been used, washed, or damaged.
All original packaging and accessories must be included.

Customers are responsible for return shipping costs unless the product is defective, damaged upon arrival, or an incorrect item was sent.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to the original payment method within a reasonable timeframe. Shipping costs may be refunded where required by applicable law.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the issue. We will review your request and provide an appropriate solution.

Exceptions

Certain products may not be eligible for return where permitted by law, including items that have been used, damaged, or products excluded under applicable consumer protection rules.